Athena Workshop

At Athena, we can support or repair most devices on site but, occasionally, if the problem is serious enough, the faulty equipment may need to be returned to our workshop for repair. Usually, a problem is classified as serious if it falls into one of the following categories:

 

  • Viral/Malware infection: Usually, these can be taken care of on site but sometimes the infection can be so deep that it takes multiple scans, or deeper scans, to solve the problem and these can take a long time (if re-installing the operating system is not an option).

  • Failed/damaged hardware: While this affects both laptops and desktop machines, replacement of hardware for laptops is usually safer and quicker in a workshop environment. With laptops the most frequent hardware problems that require workshop attendance are damaged screens, failed motherboards & overheating problems (requiring stripping down and clearing internally). Desktop hardware can usually be replaced in-situ, but some problems, which can involve time-intensive solutions such as OS re-installs, hard drive data recovery and the like, are better carried out in a workshop.

  • Other problems may crop up that require a return to the workshop but these will be dealt with on a case-by-case basis.

 

All customer equipment returned to the workshop will be covered by company insurance and looked after to the highest standards and customers will be kept informed at every stage of the repair. Any extra parts costs will be kept to a minimum and communicated to the customer prior to ordering. No such extra work will be carried out without permission from the customer.